Refund Policy

Last updated: August 3, 2026

Digital products

Tracks, plug-ins, memberships, and other downloadable products are delivered digitally. Because access begins immediately after a completed purchase, all sales are final and non-refundable except where a refund is required by applicable law.

Memberships

Memberships are prepaid for the term selected at checkout. They cannot be cancelled for a partial refund after purchase. You keep access and the stated monthly download allowance through the paid term.

Duplicate charges and delivery problems

If you believe you were charged twice, paid but did not receive access, received the wrong product, or cannot download a confirmed purchase, contact us before paying again or opening a payment dispute. We will investigate the payment and delivery records and correct verified errors.

Plug-in compatibility

Review the supported formats and system requirements before purchasing a plug-in. Current Mac products are identified on their product pages as AU and/or VST3 for Apple Silicon and Intel Mac where supported. A compatibility mismatch that was clearly disclosed before purchase does not normally qualify for a refund.

Support

For an order or delivery problem, email info@getmyremix.com with the account email, order date, product name, and PayPal transaction or order identifier. Do not send passwords or full payment-card details.